Shipping & Returns

Shipping Policy

Rise Coffee Supply will make every effort to ship your packages in a timely fashion. To ensure that your shipment is delivered by your desired date, please refer to the shipping chart below. Orders placed before 1:00 pm PST will ship on the following business day. In most cases, your coffee is roasted on the day that it ships.




Delivery dates are not guaranteed. Rise Coffee Supply will make every effort to ship your package for delivery on the desired date. We recommend that your order be placed before these "last chance" dates.

Free Shipping on All USA Orders
We offer free, FedEx Ground Delivery on all orders to the lower 48 States. We do not ship to Hawaii, Alaska, and Canadian provinces or territories at this time.


Rise Coffee Supply Return Policy
Our mission at Rise Coffee Supply is to provide you with fresh, roasted-to-order coffee beans that exceed your expectations.

Exchanges
Rise Coffee Supply will issue a store credit for any non-defective order that is in its unopened, original package upon return.

Refunds
Rise Coffee Supply will honor a refund through original payment method or a store credit if one of the following issues should arise:
You receive any coffee other than what you ordered
You receive any grind of coffee other than what you ordered
Your coffee/tea was damaged during shipment
You receive someone else's order

How to Return an Item:
1) Within 10 days of delivery, contact our customer service team at 707-722-7473 or by email at support@risecoffeesupply.com regarding the return you wish to make.
2) Our team will assign an RMA tracking number to identify your return and process your credit or exchange. Please note that credit or exchange will not be issued without this RMA tracking number.
3) Ship all product in original packaging to:
Rise Coffee Supply
12230 Cumming Hwy
Canton, GA 30115
4) Our team will issue your credit or exchange once your refund request has been reviewed and the product has been received.



Costs of Shipping
Original shipping is separate from our products and considered part of the transaction. Therefore, original shipping costs are non-refundable unless the product received is damaged or defective upon receipt.
The customer assumes the cost of any return shipping for non-defective orders. The customer also assumes all responsibility for shipping costs (and damage incurred during shipping) of returned products.
Any defective order less than 5 lbs will be replaced with no need for pick up. Any orders 5 lbs or more may need to be shipped back or picked up for return or exchange. Please contact customer service at gourmetbeans@thatscoffee.com for details. In the case of returning a product, you will receive a refund/ credit once the product has been returned either by shipment or pick up.


Costs of Shipping
Original shipping is separate from our products and considered part of the transaction. Therefore, original shipping costs are non-refundable unless the product received is damaged or defective upon receipt.
The customer assumes the cost of any return shipping for non-defective orders. The customer also assumes all responsibility for shipping costs (and damage incurred during shipping) of returned products.
Any defective order less than 5 lbs will be replaced with no need for pick up. Any orders 5 lbs or more may need to be shipped back or picked up for return or exchange. Please contact customer service at gourmetbeans@thatscoffee.com for details. In the case of returning a product, you will receive a refund/ credit once the product has been returned either by shipment or pick up.



Costs of Shipping
The customer assumes the cost of any return shipping for non-defective orders. The customer also assumes all responsibility for shipping costs (and damage incurred during shipping) of returned products.